Customer Service Lead (Moveability Australia)
Full Time – 37.5 hours per week

Do you want to make a positive difference in people’s lives? Are you caring, respectful, thoughtful, empathic and proactive? If the answer is yes, Moveability Australia is looking for someone like you to join their amazing South Australian team. Our expansion, and commitment to reliance and integrity in our relationships means we need another amazing team member to join our Moveability Australia family.

Be part of a small effective team who are passionate, respectful and have fun. We love what we do, and we love servicing our customers. Our customers are our number one priority.

Moveability Australia is a South Australian family-owned and operated business leading the way in delivering customer service excellence. With over 17 years’ experience in the specialised health, mobility and lifestyle equipment industry, NDIS certified, we live by our vision: to make everyday life better for people. We listen to our customers with dignity and respect, offer solutions and provide high quality support that benefits individuals and increases quality of life.

Want to know more about this unique opportunity? Please read the job details below and send through your CV and a one-page cover letter that will tell us why you would love to be part of our team.

What you’ll be responsible for:

• Present in a welcoming and professional manner when greeting customers and assisting them with their enquiries.
• Provide customers with information on equipment and assist with sales.
• Oversee and maintain central communication systems and administrative support on all aspects of sales and delivery of equipment.
• Implementation, review, and continuous improvement of effective administrative systems and procedures.
• Update all mandatory registers as required.
• Oversee and assist with administration duties as required, eg keeping product and pricing schedules up-to-date, answering telephone calls.
• Oversee and undertake regular inventory management and replenishment of stationery and other office amenities on behalf of the business, including stock takes as required.
• Oversee and provide general administrative support across the business.
• Assist in maintaining a clean and safe workplace.
• Embrace and demonstrate Moveability Australia’s values and customer service policies.
• Other tasks as directed.

What you’ll need to be considered for this role:

• High-level customer service skills with a helpful approach.
• Demonstrated ability to operate autonomously in a high-volume environment and exercise initiative to prioritise as required.
• Highly developed oral and written communication skills, including the ability to maintain strong attention to detail and accuracy.
• Demonstrated competency in navigating computer systems including Microsoft Office including Outlook, Word and Excel.
• Demonstrate a positive and flexible attitude with a willingness to take on a wide range of diverse tasks and adjust to competing priorities.
• Current NDIS Workers Check or willing to obtain prior to commencement of work.
• Current Working with Children Check or willing to obtain prior to commencement of work.
• Current Working with Vulnerable People Check or willing to obtain prior to commencement of work.
• Must be Flu Vaccinated.

Benefits of working with Moveability Australia:

• Be part of a passionate and energetic team – including a well-behaved dog.
• Competitive remuneration package.
• Learn about the business and gain new skills.
• Great team culture.
• Please send your application to: careers@moveabilityaus.com.au
  Attention: Patria

Our recruitment process is straight forward. We will read your application and will contact you if you meet the criteria and demonstrate that you will add the best value to our team.

Moveability Australia is an Equal Opportunities employer.
All applicants and employees must provide mandatory screening checks (as outlined above). Only applicants with Australian Working Rights should apply.