Frequently Asked Questions
Why should I choose Moveability Australia?
With over 20 years of experience as a family-owned and operated South Australian business, we are dedicated to enhancing the independence and quality of life of our community. We pride ourselves on a mission built on dignity, respect, and empathy. When you partner with us, you are treated like family, receiving reliable advice and a commitment to your long-term wellbeing.
What level of service and support can I expect?
We provide a comprehensive, end-to-end service designed to ensure you receive the most appropriate solution for your specific circumstances. We believe that effective lifestyle and mobility support requires a personalised approach, rather than a simple transaction. Our knowledgeable team works closely with you to assess your physical requirements and home environment, ensuring every piece of equipment is expertly matched, professionally set up, and supported by dedicated aftercare.
What are your core values?
Our operations are guided by Dignity, Respect, Equality, Empathy, Enjoyment, Trust, and Passion. We foster an inclusive environment where every client is heard, and every interaction is approached with compassion, patience, and professional integrity.
Where is your showroom located?
Our showroom is centrally located in Adelaide, providing a welcoming space to explore our curated range of mobility and lifestyle equipment. Our experienced team is always available to provide expert guidance and answer any technical or lifestyle questions you may have. CLICK HERE for address and contact details.
Can I trial equipment before making a decision?
Absolutely. We understand that selecting the right equipment is a significant investment in your lifestyle and mobility. We offer professional in-home demonstrations across South Australia, allowing you to experience the functionality of our products within your own living environment to ensure a perfect fit.
Do you provide delivery services?
Yes. We offer complimentary delivery and professional installation throughout South Australia for all orders exceeding $250. For items under this value, a standard delivery fee applies.
What does your installation service include?
Our service goes beyond basic delivery. We coordinate a convenient time to unbox and professionally configure your equipment in your home. Our team will provide a comprehensive orientation to ensure you can operate your new equipment safely and confidently. To make the process as seamless as possible, we also manage the removal and recycling of all packaging and debris.
Do you assist with NDIS participants?
We are registered NDIS providers and work extensively with Self-Managed and Plan-Managed NDIS participants. We understand the complexities of the scheme and can provide formalised quotes for Plan Managers to ensure your equipment aligns with your allocated budget and goals.
Can I purchase from you if we have a Support at Home program package?
Yes, you can. We understand how the Support at Home program operates and can provide formalised quotes for your Home Care Provider to ensure the equipment you choose fits within your budget and supports your goals.
Do you collaborate with Occupational Therapists (OTs)?
Yes, we frequently partner with Occupational Therapists across South Australia to achieve the best clinical outcomes. We can facilitate joint consultations and trials to ensure that our recommendations meet the specific requirements outlined in your clinical assessment.
What types of home modifications do you provide?
Leveraging a professional trade background in plumbing and maintenance, we offer a variety of specialised home modifications. This includes the installation of ready-made and custom-made ramps, safety grab rails, handheld shower conversions, and bespoke accessibility solutions tailored to your home's layout.
Are your home modifications compliant with Australian Standards?
Safety and compliance are at the forefront of our service. All modifications are completed to meet rigorous Australian safety standards, ensuring that every installation is robust, durable, and fit for purpose, providing you with peace of mind in your home.
How do I request a formal quotation?
To request a quote, please contact our Customer Service Team on (08) 7078 8550 or email admin@moveabilityaus.com.au. We will discuss your specific requirements and provide a detailed quotation via your preferred contact method.
What if I cannot find a specific product on your website?
Our website features our core range, but we have the capability to source a vast array of specialised equipment. If you require a specific item, please contact us with the details; we will gladly check availability or recommend a high-quality equivalent that meets your needs.
What payment methods are accepted?
For your convenience, we accept Visa, MasterCard, AMEX, EFT (Bank Transfer), cash, and cheque.
Who can I contact for further assistance?
Our friendly, Adelaide-based team is here to support you. You can reach us by calling (08) 7078 8550 or emailing us at admin@moveabilityaus.com.au.
